Senior Customer Success Manager

📋 Description

• Be the trusted advisor - Build long-term relationships, challenge the status quo, and act as
• Own the analytical story - Define business questions, success metrics, and reporting requirements
• Specify technical work and bring in the right people - Write clear briefs for Technical and
• Champion customer feedback - Translate customer needs into actionable product feedback and partner
• Run the CSM core with your AM - Success planning, business reviews, status sessions, identify risk

🎯 Requirements

• 4–7 years in B2B and/or B2C SaaS (e-commerce, marketing, or analytics) - ideally as a CSM or
• Strong analytical capability: familiarity with BI/analytics environments (Looker, Tableau, Power
• Marketing attribution knowledge: last-touch vs multi-touch, lookback windows, incrementality
• Customer segmentation experience: RFM, cohort, lifecycle, or CLTV in CDP, ESP, loyalty platform, or
• Technical fluency with campaign/lifecycle platforms (Klaviyo, Braze, SFMC, Iterable, HubSpot
• Consumption-model literacy: reading usage against contracted entitlements

🎁 Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• Flexible working hours
• Virtual-first work with Bloomreach Hubs available across three continents
• 5 paid days off to volunteer
• People Development Program with personal development workshops