Senior Customer Success Manager

📋 Description

• Own day-to-day relationships with strategic customers
• Keep customers engaged and maximize Duffel usage
• Analyze customer performance; suggest features/upgrades
• Develop KPIs; monitor business and technical metrics
• Champion portfolio needs to influence our roadmap
• Represent Duffel at events, panels, and forums

🎯 Requirements

• 5+ years helping enterprise customers get value from software
• Proven track record of growing customer relationships and reducing churn
• Experience in a fast-growing startup
• Comfort supporting implementation pre during and post-launch
• Strong problem-solving and independent judgment
• Excellent communication; translating complex tech and business issues clearly
• Experience working with APIs
• Experience aligning cross-functional teams, particularly engineering and product

🎁 Benefits

• Work From Anywhere – change your scenery without changing your job
• Duffel Travel Allowance – travel perks
• Enhanced parental leave
• Sabbatical options – proper time to recharge
• Competitive salary + potential equity