Senior Customer Success Manager

📋 Description

• Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion
• Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and
• Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing
• Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to
• Proactively improve customer health by continuously showing value and outcomes achieved
• Drive cross-functional collaboration, aligning customer needs with product, sales, and support

🎯 Requirements

• 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a
• Proven ability to build executive-level relationships and influence across both customer
• Strong experience leading multi-stakeholder implementations, rollouts, and change management
• Thrives in a fast-paced, evolving environment, and is comfortable navigating ambiguity while
• Able to work effectively cross-functionally, aligning with Product, Sales, and Support teams to
• Comfortable managing escalations and turning challenges into opportunities for growth

🎁 Benefits

• Flexible working: remote-first organization with flexible working hours
• Unlimited responsible time off
• Extended health benefits: competitive health, vision, and dental package, Employee Assistance
• Community initiatives: regular volunteer days, Donate Your Day program, and education lunch and
• Stock options: competitive stock program
• DEI initiatives: diversity, equity, and inclusion roundtable with guest speakers