Senior Customer Success Manager

📋 Description

• Own a portfolio of high-potential, high-complexity enterprise accounts
• Drive the full renewal cycle
• Multithread across stakeholders to ensure broad, embedded relationships
• Surface commercial opportunities through value-based conversations
• Develop scalable, repeatable playbooks for success, renewal, and expansion
• Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems

🎯 Requirements

• 8+ years in Customer Success or Account Management, with a clear track record of owning revenue
• Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic
• Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
• Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
• Excellent communicator - confident leading executive conversations, translating technical concepts
• Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what

🎁 Benefits

• Bonus
• Equity
• Benefits
• Hybrid work in London office