Senior Customer Success Manager

📋 Description

• Ensure a smooth transition from customer's Implementation to Adoption phase in partnership with the
• Define a customer roadmap for deploying future use cases leveraging the Allego Blueprint
• Using a consultative approach, serve as a trusted advisor to your portfolio of customers
• Execute ongoing proactive outreach to clients in order to review usage, opportunities for use case
• Act as the product expert, customer advocate and liaison between your customers and Allego's
• Build relationships with Project Leads, key decision makers and sponsors within customers, and

🎯 Requirements

• 6+ years in a fast paced, SaaS client services role that includes experience with ongoing
• Revenue enablement industry experience is a plus
• Strong project management background in a client relations/account management environment using a
• Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and
• Excellent individual and group presentation, written and oral communications skills
• Strong interpersonal skills and experience initiating and building positive relationships

🎁 Benefits

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching