Senior Customer Success Manager

📋 Description

• Work with customers to help integrate our analytics product into their eCommerce infrastructure
• Provide setup support for early-stage customers, and eCommerce growth insights for those that are
• Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general
• Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and
• Act as the first line of support for any technical issues raised by customers via support tickets
• Proactively use internal tracking tools to investigate account health issues and customer usage data

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field
• 3+ years of experience in Customer Success, Account Management, or Technical Support experience
• Experience in SAAS B2B software companies
• Strong understanding of eCommerce ecosystems and marketing analytics, including familiarity with
• Technical aptitude and comfort with troubleshooting integrations and product configurations
• Ability to partner closely with Onboarding and Support on bugs and technical issues

🎁 Benefits

• Equity package
• Comprehensive healthcare benefits (medical, dental, and vision)
• 401(k) plan
• Flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave