Senior Customer Success Manager

📋 Description

• Manage the customer relationship throughout their lifecycle for cloud customers
• Advocate for customers internally to meet commitments and preserve revenue
• Lead onboarding, handovers, and ongoing success reviews with Sales, Service & Support
• Monitor customer health and drive proactive risk mitigation and renewals
• Identify expansion opportunities and present tailored business impact

🎯 Requirements

• 5+ years in customer-facing roles (SaaS, cloud) or Customer Success
• Ability to engage in technical dialogue with customers and internal teams
• Experience with hosted/SaaS business models
• Bachelor’s degree or equivalent experience preferred
• Experience with Gainsight, Salesforce.com and ServiceNow is a plus
• Experience managing enterprise accounts and communicating with Upper Management

🎁 Benefits

• Hybrid model with NICE-FLEX: 2 days in office, 3 days remote
• Global, market-leading company with internal career opportunities
• Collaborative, fast-paced environment and ongoing learning