Senior Customer Success Manager

📋 Description

• Manage a portfolio of strategic enterprise customers and serve as the primary Customer Success
• Lead success planning initiatives aligning customer business goals, stakeholders, risks
• Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and
• Drive product adoption and value realization through customer-specific success and adoption plans
• Identify and support expansion opportunities aligned with customer priorities
• Partner with Sales, Professional Services, Support, and other teams to support customer success

🎯 Requirements

• Experience managing enterprise or strategic customer relationships in a SaaS or technology
• Experience leading executive stakeholder conversations and building relationships
• Proven success driving customer adoption, retention, and value realization
• Experience identifying account growth, expansion, or renewal opportunities
• Ability to connect customer business objectives to technology solutions
• Strong project coordination and stakeholder management skills

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off and public holidays
• Volunteer days
• Dedicated learning days (Ignite Days)
• Retirement plans
• Tuition assistance