Senior Customer Success Manager

📋 Description

• Own portfolio lifecycle; reduce churn; drive product adoption.
• Educate customers with industry best practices and creative solutions.
• Build deep relationships as a customer advocate across their journey.
• Explain technical nuances; deliver high-level presentations of value.
• Define, configure, and monitor KPIs to prove value.
• Identify upsell opportunities with Sales and Account Management.

🎯 Requirements

• The Seasoned Pro: 5-9 years SaaS; renewals; customer satisfaction.
• Technical Fluency: Enterprise systems (SSO, CRM, HRIS); HTML, CSS, JavaScript.
• L&D Expertise: LMS admin; instructional design; latest trends.
• The Strategic Consultant: Logic, data analysis; innovative problem solving.
• Empathetic Communicator: Build rapport; balance needs with business goals.
• Data-Driven Mindset: Analyze usage metrics; drive exec conversations.

🎁 Benefits

• Hybrid Work Philosophy: 3 days in office (Tue-Thu); flexible rest.
• Competitive pay with 15% Docebo ESPP discount.
• Health benefits coverage.
• Paid vacation, Docebo Days, floating holidays, birthday off.
• Family First: parental leave coverage.
• ERGs and global events.