Build and maintain strong customer relationships; act as the face and voice of Nayya.
Partner with customers to understand goals and drive success.
Leverage data insights to assess engagement and adoption.
Monitor key metrics like satisfaction, retention, and expansion.
Develop and execute employer communications to maximize impact.
Lead Quarterly Business Reviews and collaborate with product/sales.

🎯 Requirements

5+ years in customer success; startup scaling experience a plus.
Domain expert with carriers/brokers/benefits providers or employer relationships.
Entrepreneurial mindset; owner mentality.
Socially-driven; strong stakeholder management and authentic communication.
Analytical; comfortable digging into data to understand engagement.
Passion for creating tech experiences that empower users; strong PM skills.

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