Senior Customer Success Manager

📋 Description

• Manage a portfolio of SMB customers and build strong, trusted relationships with key stakeholders.
• Monitor customer activity and product usage to proactively identify accounts that are
• Conduct customer training and develop training materials, guides, and processes to help users
• Create customer-facing content, including webinars, videos, check-in materials, documentation
• Maintain accurate customer notes, activity, next steps, and account information in our systems.
• Communicate product updates, new features, and best practices to customers.

🎯 Requirements

• 1–3 years of relevant experience in Customer Success, Onboarding, Implementations, Account
• At least 1 year of experience working with SMB customers.
• Experience using customer data, product usage, or account activity to identify high-priority
• Empathetic and customer-focused, with the ability to build trusted customer relationships.
• Strong verbal and written communication skills, with the ability to explain complex concepts
• Hungry, curious, quick to learn, and even quicker to execute.

🎁 Benefits

• A mission-driven and value-based company dedicated to empowering deskless workers and local
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our
• In-office amenities and stocked kitchen
• 401K Plan