Senior Customer Success Manager

📋 Description

• Own the customer experience across the full lifecycle, including onboarding, adoption, renewal, and
• Apply value-selling methodology to build and maintain account-level business cases that quantify
• Lead onboarding by aligning stakeholders on priority use cases and setting measurable adoption
• Run QBRs and executive reviews centered on documented value, with strategic roadmaps, outcomes
• Proactively identify and neutralize renewal risk by deploying risk mitigation strategies
• Own the renewal narrative by translating delivered value into a renewal/expansion business case

🎯 Requirements

• 5-7+ years of deep experience as a Customer Success Manager, ideally within a DaaS
• Demonstrated strategic ownership of a $5M+ enterprise book of business, with accountability for
• Proven track record using value-selling and ROI documentation to retain and grow an enterprise
• Ability to operate as a credible, strategic counterpart to customer C-suite stakeholders
• Strong understanding of life sciences workflows (Commercial, Medical, Market Access, Marketing

🎁 Benefits

• Medical, dental, and vision coverage
• Unlimited paid time off
• Participation in the company’s 401(k) plan with employer contribution
• Company bonus or commission plan (depending on position)
• Competitive benefits package