Senior Customer Success Manager

Added
2 hours ago
Type
Full time
Salary
Salary not provided

Related skills

customer success relationship management onboarding stakeholder management enterprise
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📋 Description

  • Own relationships with Axon’s large customers to build long-term, strategic partnerships.
  • Collaborate with cross-functional teams to influence product roadmaps and projects based on
  • Wear multiple hats from project management to product expert and consultant to improve customer

🎯 Requirements

  • Bachelor’s degree or equivalent work experience
  • Spanish/English bi-lingual
  • 5+ years in a customer-facing role with 3+ years at enterprise level
  • Strong project management with ability to track multiple requests and strategic plans
  • Proven experience leading process improvements in large organizations
  • Experience tracking product adoption and customer engagement via data tools

🎁 Benefits

  • Opportunities to influence adoption metrics and ROI outcomes
  • Training and webinars with marketing and training teams
  • Collaborative, mission-driven work environment
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