Drive full value realization and adoption of the Twilio platform for enterprise customers.
Manage executive relationships with engineering, product, analytics, and marketing leaders.
Develop and execute strategic roadmaps for product adoption and advocacy.
Identify risks and opportunities; coordinate cross-functional mitigation plans.
Partner with Sales on renewals and expansion opportunities.

🎯 Requirements

4+ years managing enterprise customers with $1M+ ACV.
6+ years in customer-facing roles (CSM, AM, or consulting).
Experience with Fortune 500 or large organizations.
Expert in customer strategy and data-driven insights.
Proven ability to build executive relationships across levels.
Strong communication, problem-solving, and collaboration.

🎁 Benefits

Competitive pay and generous time off.
Healthcare, 401(k), and parental leave.
Equity plan and corporate bonus eligibility.
Remote work with global teams and flexible policies.

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