Senior Customer Success Manager

📋 Description

• Partner closely with account executives and technical account managers to support post-sale
• Manage a book of customers to drive overall account health including performance, product adoption
• Serve as a trusted payments and product advisor to managed customers by delivering payment
• Perform business reviews to align on user priorities, review payments performance metrics, share
• Advocate for the customer to internal stakeholders, sharing feedback and insights to Product
• Support book expansion—identifying and surfacing opportunities to ensure customers are successful

🎯 Requirements

• 6+ years of experience in a client-facing role in Enterprise relationship management, partnering
• Track record of leading technical conversations and persuading others to take action based on
• Strong executive presence and presentation skills, particularly for in-person meetings with
• Proven track record of achieving targets and goals, preferably in a sales setting
• Has handled difficult customers or situations and can demonstrate resolutions
• The motivation and flexibility to work well in a high-growth environment where things change quickly