Senior Customer Success Manager

📋 Description

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and

🎯 Requirements

• Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or B2B Sales roles.
• Data-driven with strong commercial mindset with proven experience driving revenue growth through
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision-makers.
• Strong organizational and planning abilities, with the capacity to manage multiple priorities and