Senior Customer Success Manager

📋 Description

• Own the retention and health of a portfolio of strategic customers. Track leading indicators (Fin
• Drive measurable value realization by tying Fin’s performance to each customer’s business outcomes
• Build and prioritize an Automation Roadmap for each customer, balancing competing demands to
• Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread
• Lead requirements gathering and process mapping of customers’ standard operating procedures, and
• Partner with engineers to turn customer requirements into Fin solution designs, and guide customers

🎯 Requirements

• 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise
• Experience with business process mapping, requirements analysis, and solution design.
• Strong technical acumen and passion for AI/agent-building (coding not required).
• Ability to simplify and communicate complex problems clearly across audiences.
• Strong prioritization skills to effectively manage a broad portfolio of customer accounts while
• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise