Senior Customer Success Manager

📋 Description

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and
• Orchestrate renewal-focused business reviews with our customers where we look back at past
• Deeply understand the Samsara platform's capabilities and explain them to businesses of all types -
• Mitigate escalations and resolve customer issues
• Help Customers with a wide range of general inquiries and questions

🎯 Requirements

• 2-5 years of experience in a Customer Success, account management, or consulting role. SaaS
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a
• Bachelor's degree from a 4-year institution
• Spanish and English fluency

🎁 Benefits

• Our compensation program delivers above-market total compensation through a combination of base
• We provide the foundations that enable long-term success: a flexible, employee-led remote model, a