Senior Customer Success Manager APAC

📋 Description

• Establish tailored onboarding and training plans for new enterprise clients in APAC.
• Define success metrics for influencer programs to measure progress.
• Leverage program gaps to highlight Traackr's value and goals.
• Monitor adoption and usage for APAC clients.
• Collaborate with CS teams to identify risk signals and growth opportunities.

🎯 Requirements

• 7+ years experience in customer success with global enterprise clients.
• Experience with SaaS tech, preferably marketing or comms ecosystems.
• Experience in beauty or influencer marketing.
• Strong public speaking and presentation skills.
• Experience facilitating dynamic workshops for varied group sizes.
• Bachelor's degree or higher.

🎁 Benefits

• Remote work options with Hybrid flexibility and home office set-up stipend
• Coworking office subscription for collaborative spaces
• Health, Dental, and Life Insurance Coverage
• Open Vacation Policy and Flexible Holidays for your needs
• Paid Parental Leave
• Career Development, including internal and external training opportunities