Senior Customer Success Manager - APAC

📋 Description

• Build and nurture strong, proactive relationships with assigned clients, supporting long-term
• Deliver seamless onboarding experiences, ensuring clients are set up for success and understand how
• Develop and execute tailored engagement strategies to drive adoption, improve user experience, and
• Provide expert support through email, calls, and in-person meetings, becoming a trusted point of
• Regularly analyse client usage and engagement trends, identifying opportunities to better align
• Liaise with Product and Engineering teams to translate client feedback into actionable product

🎯 Requirements

• 5+ years of experience in Customer Success, ideally supporting Government or Public Sector clients.
• Proven experience managing a portfolio of large, complex clients and building long-term strategic
• Strong interpersonal and communication skills, with the ability to build trust and credibility with
• Highly organised and proactive, with the ability to manage multiple priorities independently while
• Ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Empathetic and customer-focused, with strong listening skills and a genuine understanding of client