Senior Customer Success Manager - bilingual EN/FR

📋 Description

• Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account
• Building and executing account plans for top accounts, tied to each customer's actual business
• Running QBRs in both English and French to reinforce value and deepen the relationship.
• Monitoring account health through usage data and qualitative signals, and getting ahead of risk
• Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
• Identifying and driving expansion opportunities alongside Sales.

🎯 Requirements

• 5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a
• Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating
• Proven experience managing executive relationships with a consultative, solution-oriented approach.
• Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
• Comfort analyzing usage and business data to turn it into action, not just reporting.
• Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific