Senior Customer Success Manager

📋 Description

• Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and
• Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption
• Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective
• Develop and execute customer success plans that align with each customer’s business goals.
• Drive renewal conversations and mitigation strategies, partnering closely with Sales where
• Identify expansion opportunities and influence them through value messaging and coordinated actions

🎯 Requirements

• Builds deep, long-term relationships with customer stakeholders.
• Articulates value clearly across roles—from daily users to business leaders.
• Interprets customer and usage data to guide proactive actions.
• Anticipates challenges and drives solutions collaboratively.
• Understands customer business models and aligns solutions to outcomes.
• Partners with Sales, Product, Support, and other internal teams to deliver seamless results.

🎁 Benefits

• Meaningful work with high impact for a well-loved product
• Competitive, market-rate salaries
• Stock options with a 4-year vesting schedule
• Medical, dental, and vision insurance (90% covered for employees and dependents)
• Flexible Spending Account (FSA)
• 401K with profit sharing