5+ years in a customer-facing role, ideally in account management, customer/partner success or
Experience owning the renewal process and being held accountable to a retention quota. This is a
Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another
Strong project management skills. You should have experience holding customers and cross-functional
Experience working on a technical product, ideally interacting with developers or other technical
Experience with both proactive and reactive customer success motions.

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