Senior Customer Success Manager - Federal

📋 Description

• Partner with initial customers to drive product value
• Develop trusted advisor relationships with executive sponsors to ensure they are achieving full
• Partner cross-functionally to translate business needs and product requirements into new solutions
• Evolve and iterate on customer onboarding strategy
• Work with internal teams and customers to drive adoption, engagement and growth
• Help customers identify, quantify, and work toward transformational goals in partnership with

🎯 Requirements

• 5+ years of account management, implementation, or sales experience in software/SaaS
• Manage a portfolio of U.S. Federal Government customers, serving as trusted advisor throughout
• Experience in explaining technical solutions, establishing goals, developing opportunities
• Experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability
• Experience building strong internal and external relationships, including with senior-level

🎁 Benefits

• Base pay of $113,700 - $175,000
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP