Senior Customer Success Manager, Health Plans

📋 Description

• Lead the end-to-end lifecycle for a high-priority book of health plan business
• Build trusted & strategic relationships with health plan customers
• Navigate Complex Payor Landscapes (ASO, Fully Insured, Medicare, Medicaid)
• Maximize Partner Value Post-Pull-Through
• Champion Clinical & Economic ROI
• Architect Account Plans

🎯 Requirements

• Experience managing national and regional health plans across fully insured, ASO, and Medicare
• 5+ years of experience in enterprise-level customer success/account management, ideally in digital
• Experience building relationships with team members, customer stakeholders, c-level executives, and
• Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and
• Strong process orientation
• Strong growth mindset and ability to influence via analytical and story-telling skills

🎁 Benefits

• Total Compensation Range: $115,588 — $181,638 USD
• Additional benefits beyond total compensation (country-specific benefits may vary)