Senior Customer Success Manager II

📋 Description

• Own a portfolio of Demandbase's largest and most strategic customer relationships.
• Develop trusted advisor relationships with executive stakeholders, including VP, SVP, and C-level
• Drive customer adoption, business value realization, retention, and growth across assigned accounts.
• Create and execute strategic success plans aligned to customer business objectives and measurable
• Lead executive business reviews and strategic planning sessions that demonstrate value and align
• Provide consultative guidance on account-based go-to-market strategies, revenue generation

🎯 Requirements

• 8+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue
• Proven success managing enterprise and strategic customer relationships with executive stakeholders.
• Demonstrated ability to drive retention, expansion, and measurable customer outcomes within a SaaS
• Strong consultative and executive communication and influencing skills, with experience influencing
• Deep understanding of B2B go-to-market strategies, account-based marketing, demand generation
• Experience working with CRM, marketing automation, sales engagement, intent, analytics, and revenue