Senior Customer Success Manager, International

📋 Description

• Engage and develop relationships with administrators and decision-makers during the customer
• Ensure customers feel supported as we expand into new markets and liaise with key stakeholders
• Strategically identify, meticulously vet, and spearhead the facilitation of high-impact sales
• Be responsible for owning and growing your book of business and hitting or exceeding quarterly NRR
• Deep focus on international expansion, including new country revenue growth as well as global
• Influence Company-wide initiatives to enhance customer engagement and advocacy with a focus on

🎯 Requirements

• Minimum 5+ years of professional experience in account management, relationship management
• Experience in healthcare, HR, Employer of Record (EOR), or insurance industries preferred
• Experience in HR Tech/SaaS is a plus
• Excellent organizational, written, and verbal communication skills
• Strong attention to detail with the ability to manage competing priorities and multi-task
• Demonstrated track record of a passion for customer success and driving retention strategies

🎁 Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats
• Ability to interact with and learn from leaders in the startup community