Senior Customer Success Manager (Logistics Tech)

📋 Description

• Own the full enterprise customer lifecycle: onboarding, adoption, renewal, and retention.
• Lead discovery: deeply understand each customer's goals, workflows, pain points, and internal
• Be a trusted advisor to enterprise stakeholders, including C-suite.
• Identify and drive expansion (upsell, cross-sell, new teams, new regions) in partnership with Sales.
• Own customer questions and tickets: triage, work with Data team, and communicate clear resolution.
• Run QBRs, success plans, and regular check-ins.

🎯 Requirements

• Bachelor's or Master's in Business, Logistics, Engineering or related field, or equivalent.
• 7+ years in a commercial, customer-facing role (Customer Success, Account Management
• Pre-sales or solutions background highly valued.
• Logistics/logistics-tech domain familiarity: freight forwarding, global logistics workflows.
• Comfortable with enterprise customers and their C-suite, strong stakeholder management.
• Technical fluency: comfortable with basic data, APIs, and SaaS concepts.

🎁 Benefits

• Work at the intersection of AI, data, and logistics.
• Real impact from day one in a lean environment.
• Globally distributed, remote-first flexibility across Asia and Europe.