Senior Customer Success Manager - Veza

📋 Description

• Own a portfolio of approximately 8-10 strategic enterprise customers
• Engage regularly with CIO, CISO, and senior technology leadership
• Orchestrate the resources required to achieve customer outcomes
• Build and govern multi-year Success Plans for every strategic account
• Own renewal posture and communicate risk early with clear mitigation strategies
• Lead integrated account planning across Sales, Solutions, and Customer Success

🎯 Requirements

• 12+ years managing complex enterprise customers within SaaS or platform organizations
• Demonstrated ownership of large, multi-threaded accounts with executive visibility
• Proven experience driving renewals, expansion, and long-term customer value
• Strong business and financial acumen with ability to connect adoption to ROI
• Executive-level communication skills and presence
• Comfortable operating in ambiguous, high-stakes environments

🎁 Benefits

• Flexible work persona (Flexible or Remote)
• Equal opportunity employer with inclusive hiring practices
• Reasonable accommodation for disabilities
• Part of ServiceNow family with enterprise scale and resources