Lead high-impact programs that evolve how CX delivers support, with the first 9–12 months heavily
Identify opportunities to move work to a different service delivery model and build the case for
Help define what makes work ready to move.
Evaluate where AI-powered tooling could take on, augment, or reshape support work.
Lead approved service delivery transitions end to end.
Partner across Workforce Management, Enablement, QA, Support, and other teams to build transition

🎯 Requirements

Has 6+ years of experience in strategic program management, customer experience operations, service
Has deep experience with outsourced service delivery and has personally led significant transitions
Understands the operational machinery behind successful BPO transitions.
Can build a strong recommendation without needing to own the final decision.
Thinks in systems.
Is analytically rigorous and commercially minded.

🎁 Benefits

Base salary
Equity (stock options/RSUs)
Benefits

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