Troubleshoot and resolve technical issues related to product knowledge, networking, software
Build and maintain subject matter expertise of all Axon products, solutions, and policies.
Assist customers using problem solving skills and customer empathy.
Report bugs and trends to stakeholders and suggest process/performance improvements to management.

🎯 Requirements

1+ years technical support experience in software, hardware, web-based solutions, or e-commerce.
Excellent verbal and written communication; multilingual ability a plus.
Proficient with Windows, mobile devices, and cloud-based solutions.
Strong analytical/troubleshooting skills.
Proficiency with Microsoft Office.
Must pass a CJIS background check and maintain confidentiality.

🎁 Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Employee Resource Groups (ERGs)

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