Senior CX Analytics Manager

📋 Description

• Develop and execute the CX analytics roadmap aligned with customer and business objectives.
• Establish scalable analytical frameworks to measure customer experience performance across support
• Identify opportunities to improve customer satisfaction, reduce effort, increase retention, and
• Serve as a strategic thought partner to CX leadership on emerging trends, risks, and opportunities.
• Translate large, complex datasets into clear recommendations that drive measurable business
• Conduct deep-dive analyses to uncover root causes of customer issues, operational inefficiencies

🎯 Requirements

• 12+ years of experience in analytics, business intelligence, data science, customer analytics, or
• 3+ years of people leadership experience managing analytics or insights teams.
• Advanced expertise in SQL and data analysis techniques.
• Experience working with large-scale datasets and modern analytics platforms.
• 8+ years of experience with BI and visualization tools such as Tableau, Looker, Power BI, or
• Proven ability to influence executive stakeholders through data-driven storytelling.

🎁 Benefits

• Competitive compensation including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies.
• Generous medical, dental, vision, STD, LTD, and life insurance.
• Health Saving Account (HSA) program.
• Health care and dependent care FSA.
• 401(k) plan with employer match.