Senior CX Operations Lead

📋 Description

• Own Operational Processes: Own and continuously improve the operational processes and business
• Deliver Operational Improvement: Lead high-impact operational programs that improve business
• Establish Data-Driven Excellence: Collaborate with the Data Engineering Enterprise Platform team
• Cross-Functional Leadership: Act as a trusted advisor and liaison between the CX business and key
• Influence Stakeholder Partnerships: Build and maintain strong, collaborative relationships with
• Solution Design: Liaise closely with the BZS team, building well-honed specifications and

🎯 Requirements

• 5+ years of relevant experience in an Operations or Process Improvement role, preferably within a
• Preferably 3-4 years of experience with B2B SaaS business operations supporting a CX Services
• A proven ability to manage complex, divisional projects and operational excellence frameworks
• Demonstrated experience in data analysis and using insights to drive strategic business decisions.
• Strong organizational skills and an unwavering attention to detail, including experience
• Strong expertise in business process modeling or improvement methodologies.

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly