Senior DevOps Support Engineer

📋 Description

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise
• Provide support through Slack, Zoom, Email, Plain, and Community Forum
• Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
• Identify opportunities to prevent future support issues and drive the design and implementation of
• Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
• Publish documentation updates and proactive communications that improve the customer journey

🎯 Requirements

• Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and
• Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or
• DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS
• Problem Solving Skills – Confident in independently tackling complex technical issues and guiding
• Autonomous and Proactive – Able to work independently, identify opportunities early, and take
• Excellent Communication – Skilled at articulating technical detail clearly to customers and

🎁 Benefits

• 20 days paid annual leave plus 10 days sick & carer's leave — actively encouraged, we want you
• An ongoing remote-work allowance to help you do your best work — we want you to have everything you
• Retirement and health coverage (based on your region) — build towards your future, your way.
• 16 weeks paid parental leave for primary carers (6 weeks for secondary) — becoming a parent is life
• Confidential EAP & mental health support — sometimes life gets hard. You should be able to
• Support for learning and growth — with time and budget for conferences, courses, and coaching so