Senior DevOps Support Engineer - Customer Support

📋 Description

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise
• Provide support through Slack, Zoom, Email, Plain, and Community Forum
• Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
• Identify opportunities to prevent future support issues and drive the design and implementation of
• Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
• Publish documentation updates and proactive communications that improve the customer journey

🎯 Requirements

• Deep commitment to delivering world-class support with empathy and patience
• Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
• Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and
• Confident in independently tackling complex technical issues and guiding customers to solutions
• Able to work independently, identify opportunities early, and take initiative to drive meaningful
• Skilled at articulating technical detail clearly to customers and internal teams across distributed

🎁 Benefits

• 20 days paid annual leave plus 10 days sick & carer's leave
• An ongoing remote-work allowance to help you do your best work
• Retirement and health coverage (based on your region)
• 16 weeks paid parental leave for primary carers (6 weeks for secondary)
• Confidential EAP & mental health support
• Support for learning and growth