Senior Director, Customer Success – LATAM

📋 Description

• Own the LATAM retention and growth strategy — define the regional agenda and identify new
• Design, launch, and iterate region-specific programs — develop lifecycle motions, retention plays
• Adapt and elevate the global Customer Success model for LATAM — leverage global frameworks
• Drive the full customer lifecycle — own onboarding, adoption, engagement, expansion, and renewals
• Execute with pace and quality — translate strategy into action, maintain high execution standards
• Unblock issues, escalations, and cross-functional initiatives — act as a regional problem-solver

🎯 Requirements

• 10–15+ years of experience in Customer Success, Account Management, Post-Sales, or a related
• 5+ years leading regional or country-level Customer Success teams, with direct accountability for
• A proven track record of hands-on execution and delivering results in fast-paced, complex
• Demonstrated experience originating and launching retention and growth strategies, not simply
• Strong experience operating Customer Success models at scale, including segmentation, lifecycle
• Proven ability to influence across a matrix organization, including senior and global stakeholders

🎁 Benefits

• Equal opportunity employer with diverse and inclusive workplace.
• Reasonable accommodation at any stage of the hiring process.