Senior Director, Customer Success – LATAM

📋 Description

• Own the LATAM retention and growth strategy
• Design, launch, and iterate region-specific programs
• Adapt and elevate the global Customer Success model for LATAM
• Drive the full customer lifecycle
• Execute with pace and quality
• Unblock issues, escalations, and cross-functional initiatives

🎯 Requirements

• 10–15+ years of experience in Customer Success, Account Management, Post-Sales, or a related
• 5+ years leading regional or country-level Customer Success teams
• A proven track record of hands-on execution and delivering results in fast-paced, complex
• Demonstrated experience originating and launching retention and growth strategies, not simply
• Strong experience operating Customer Success models at scale, including segmentation, lifecycle
• Proven ability to influence across a matrix organization, including senior and global stakeholders