Senior Director – Global Shared Services

📋 Description

• Drive Shared Services Transformation: Re-architect multi-tiered global support models (24/7 Tier 1
• Lead AI & Product Feedback Loops: Partner directly with Product and Engineering leadership to
• Own Customer Activation & Onboarding: Manage full lifecycle customer onboarding and
• Optimize Operational Health & Analytics: Utilize workforce management telemetry and service
• Design Segmented CX Delivery: Establish customized service SLAs and high-touch support tiers
• Manage Executive Escalations: Serve as the senior escalation point for complex operational or

🎯 Requirements

• 12+ years of progressive leadership experience in Global Shared Services, Technical Customer
• Scaled Services & Onboarding Leadership: Proven track record of leading customer onboarding
• Technical Support Architecture: Demonstrated experience building and scaling multi-tiered technical
• AI & Automation Fluency: Hands-on experience leveraging modern AI, data, and automation tools
• Product & Engineering Partnership: Experience serving as an operational feedback mechanism to
• Segmented CX & Escalation Management: Proven capability designing multi-tier support models for

🎁 Benefits

• Competitive compensation and benefits
• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance