Senior Distribution Customer Support Representative

📋 Description

• Provide excellent customer service, respond efficiently to customer inquiries and maintain high
• Be the point of resolution whenever possible
• Educate clients on Cision Distribution products, services and procedures
• Educate colleagues on recent changes to SOPs and be available to help answer questions from new
• Meet or exceed activity metrics as assigned
• Navigate various platforms and databases such as Salesforce, NetSuite, Microsoft Suite and other

🎯 Requirements

• Three years of experience in customer support
• Bachelor's Degree preferred
• Ability to be flexible with change
• Excellent communication skills
• Strong phone contact handling skills and active listening
• Detail oriented, goal driven

🎁 Benefits

• State-of-the-art office
• Medical, dental, vision
• FSA (Health & dependent care)
• Life & disability insurance
• 401(k)
• Flexible PTO and work arrangements