Senior Engineering Manager, Customer Agent

📋 Description

• Own strategically significant work streams end-to-end.
• Be accountable for outcomes; move the needle.
• Manage from the front line; understand product and customer problems.
• Shape teams in ambiguity; partner with Product.
• Collaborate with Product, Design, Sales, and ML engineers.
• Build seamless agent experience across sales, ecommerce, support and success.

🎯 Requirements

• Exceptional people leader and action-oriented.
• Balance leadership with product engagement.
• Comfortable with ambiguity; shape direction with partners.
• Strong product engineering instincts; product-focused.
• AI fluency; experiment with AI-assisted development.
• Extreme autonomy; act on convictions.

🎁 Benefits

• Competitive salary and equity in a fast-growing start-up.
• Lunch every weekday and a fully stocked kitchen.
• Regular compensation reviews; we reward great work.
• Pension scheme with match up to 4%.
• Health and dental insurance for you and your dependents.
• Flexible paid time off; maternity and paternity leave.