Senior Enterprise and Strategic Account Specialist

📋 Description

• Handle high volumes of customer inquiries across channels with professionalism
• Deliver personalized, customer-centric support and resolve complex issues quickly
• Serve as SME on products and features for your account portfolio
• Proactively identify operational gaps and drive CX improvements
• Collaborate with Sales, CS, Implementations, and Escalations teams
• Generate regular reports on issues, trends, and performance

🎯 Requirements

• 3+ years in a customer-facing role
• Strong written and verbal communication skills
• Advanced problem-solving and analytical abilities
• Proficiency in CRM systems, support tools, and chat systems
• Familiarity with FCRA standards and compliance (or willingness to learn)
• Thrives in a fast-paced, ambiguous environment with multitasking

🎁 Benefits

• Fast-paced, collaborative environment
• Learning and development allowance
• Competitive cash, equity, and growth opportunities
• 100% medical, dental, and vision coverage
• Up to $25K fertility, adoption, and parental planning reimbursement
• Flexible PTO and monthly wellness stipend