Senior Enterprise Customer Success Manager

📋 Description

• Partner with Sales/Technical Solutions to drive adoption from onboarding to maturity
• Own and project-manage onboarding for new customers
• Discover and manage the customer’s success plan
• Align with decision makers on the impact of their Datadog investment
• Build and maintain targeted relationships across the customer base
• Monitor usage trends to identify renewal opportunities and risks

🎯 Requirements

• 5+ years in CS/AM in B2B SaaS (tech audience a plus)
• Experience managing large Enterprise accounts
• Strong discovery to identify customer pain points, objectives and priorities
• Expert at communicating complex concepts and aligning to customer pains/objectives
• Thrive in fast-paced environment; contribute to the team's best practices
• Fluent in Japanese (written/spoken) and English (written; high spoken)

🎁 Benefits

• Best-in-breed onboarding
• MEDDIC and Command of the Message training
• Inclusive culture; join Community Guilds
• Mentor/buddy program for networking
• Continuous development, product training, and career pathing
• Generous benefits package