Senior Enterprise Customer Success Manager

📋 Description

• Guide new customers through onboarding and provide comprehensive training to ensure maximum value
• Develop and maintain strong, long-term relationships with key stakeholders, conducting regular
• Act as the primary point of contact for customer inquiries and issues, ensuring timely and
• Monitor customer usage patterns to identify underutilization and provide strategies to increase
• Oversee the renewal, upsell, and cross-sell process, collaborating with Account Managers as needed
• Work with customers to develop and implement strategies that align our product’s capabilities with

🎯 Requirements

• You feel comfortable and excited to come to our New York office at least twice per week.
• You have 6+ years of experience in Customer Success or Account Management in a fast-paced SaaS
• You're a natural at onboarding, proactively increasing product adoption, customer engagement, and
• You've leveraged tools like Gong and Salesforce to track customer interactions, analyze insights
• You see the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer
• You have impressive communication skills, and you can build trusting relationships (both internally

🎁 Benefits

• Medical, dental, and vision coverage with fully company-paid plan options
• 401k with 5% matching
• A minimum of 25 days of PTO per year
• Paid educational and wellbeing days off
• Parental, bereavement, and sick leave
• Wellbeing, learning and development, and commuter allowance