Senior Group Manager, Customer Experience and Insights (US)-CCUL Partnerships

📋 Description

• Lead a large and complex customer experience, marketing research, and consumer insights function
• Hire, develop, coach, and retain high-performing marketing insights professionals with strong
• Establish team goals, performance expectations, development plans, and priorities aligned with
• Provide thought leadership and strategic guidance to senior executives, business leaders
• Develop customer, brand, and experience research programs using primary and secondary research
• Own the end-to-end insights process, from defining business objectives and research questions

🎯 Requirements

• Undergraduate degree, relevant professional certification, designation, or equivalent experience
• Master’s degree in marketing research or a related discipline is an advantage.
• 10+ years of professional experience in consumer insights, marketing research, brand or product
• Strong business acumen and consulting capabilities, with the ability to connect customer insights
• Demonstrated ability to operate strategically while remaining comfortable with detailed research
• Experience developing strategic plans and clear roadmaps for initiatives with limited definition or

🎁 Benefits

• Base salary range of $115,440–$186,160 USD.
• Eligibility for variable compensation and/or incentive awards, including potential cash or
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including vacation, flexible, and holiday PTO.
• Banking benefits and discounts.