Senior GTM Operations Manager, Customer Engineering

📋 Description

• Own core CE operational work: book-of-business design, territory assignments, capacity planning, and quota framework support.
• Design, document, and improve CE processes end-to-end including onboarding handoff workflows, renewal and expansion pipeline governance, risk escalation protocols, and success plan hygiene.
• Partner with Analytics to translate data into clear, actionable recommendations for CE leadership.
• Serve as the coordination point between CE and Business Operations functions (Applied AI, Data, Systems). Understand friction points and data quality issues affecting renewals.
• Identify where manual work slows CEs and propose automation or AI to maximize impact.
• Maintain Salesforce data standards for CE: define what good looks like, surface data quality issues, and fix them upstream.

🎯 Requirements

• 5+ years of experience in Revenue Operations, GTM Operations, Sales Operations, or Customer Success Operations within a B2B SaaS environment.
• Deep familiarity with CE or post-sale GTM motions: NRR, retention, expansion mechanics, and CS day-to-day operations.
• Familiarity with churn modeling, health scoring frameworks, or expansion pipeline mechanics.
• Proven ability to own and improve core ops work (territory and book-of-business design, capacity planning, process architecture) with limited oversight.
• Strong analytical skills: comfortable in SFDC and BI tools and able to build reporting that drives decisions.
• Ability to identify where AI or automation would meaningfully improve a process and articulate that clearly to technical partners.

🎁 Benefits

• Highly competitive benefits, including $0 premium options.
• Strong 401(k) match.
• Equity.
• Flexible time off.