Senior Incident Commander

📋 Description

• Own and direct live-site Critical and Blocker (and other high severity) incidents from
• Triage, refine, and verify the problem and customer-impact statements. Organize the incident
• Improve Incident Platform tooling - Optimize templates, automate repetitive response steps, and
• Partner with SRE and engineering teams to deepen shared knowledge of Box's dependencies, Tier 1
• Lead daily change reviews of planned changes in Jira, partnering collaboratively with engineering
• Provide day to day technical expertise and experience to the organization to address issues in

🎯 Requirements

• 5+ years in SRE, production operations, reliability engineering, or equivalent high-scale
• Demonstrated Incident Commander / Technical Duty Officer (or equivalent) skill: calm under
• Strong SRE fundamentals: SLIs/SLOs and error budgets (practical use), observability (metrics, logs
• Proficient in Python for automation and tooling (not just one-off scripts): readable code, APIs
• Solid Linux/Unix troubleshooting; comfort in multi-tier distributed systems (app, data, network
• Networking literacy sufficient for real incidents (DNS, TLS, load balancing, HTTP, basic

🎁 Benefits

• Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge
• This role is also eligible for equity and benefits.
• Box is committed to fair and equitable compensation practices.