Senior IT help desk

📋 Description

• Provide first and second-level technical support to end-users via phone, email, and remote access
• Diagnose and troubleshoot complex IT problems using analytical skills and systematic approaches to
• Install, configure, and maintain computer hardware, software applications, and peripheral devices
• Manage user accounts, permissions, and access controls using Active Directory and related systems
• Document all support tickets accurately and completely, maintaining organized records for tracking
• Respond to support requests in a timely manner, prioritizing issues based on business impact and

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Electronics and Communications
• 3+ years of hands-on experience in Windows environments and Cisco networking
• Strong knowledge of Windows troubleshooting, Active Directory, LAN, TCP/IP, switching, and routing
• Experience with hardware/software troubleshooting, user access management, and IT support
• Knowledge of virtualization, SCCM, VoIP/IP, and antivirus solutions
• Understanding of incident management, SLA compliance, and escalation procedures