Senior IT Support Associate

Added
4 hours ago
Type
Full time
Salary
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Related skills

slack okta zapier jira google workspace
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πŸ“‹ Description

  • Serve as primary IT contact for the NYC office.
  • Own frontline support, hardware logistics, and access issues.
  • Drive IT roadmap initiatives with high responsiveness.
  • Partner with IT teammates; ensure coverage across coasts.
  • Shape the employee IT experience and roadmap planning.
  • Hybrid role: on-site Tue-Thu, 9 AM-6 PM EST.

🎯 Requirements

  • 4-5+ years in IT Support (hybrid/remote-first).
  • Strong troubleshooting: macOS, Zoom AV, networking.
  • Proven execution and ownership; proactive.
  • On-site point of contact; strong communication.
  • Collaborate with West Coast IT peers across time zones.
  • Okta, Google Workspace Admin, Jira, Slack; Jamf/Intune; Zapier.

🎁 Benefits

  • Health, wellness, and equity benefits.
  • Career growth and learning opportunities.
  • AWAKE ERGs and inclusive culture.
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