Senior IT Support Engineer

📋 Description

• Primary onsite IT support lead for the SF office.
• Deploy and maintain hardware during projects and changes.
• Provide in-person IT support for SF employees; main on-site contact.
• Participate in on-call rotation and incident management.
• Lead RCA and post-incident improvements.
• Develop knowledge base and mentor junior staff.

🎯 Requirements

• 5+ years Mac and PC technical support
• 5+ years in a SaaS-based environment (Google Workspace, Okta, Slack, Miro, Atlassian, Zoom)
• 4+ years coordinating with stakeholders for onsite exec/IC support
• Deep understanding of networking, hardware, and operating systems
• Experience configuring/troubleshooting Mac and Windows devices
• Experience with MDM (Intune)

🎁 Benefits

• Fast-paced collaborative environment
• Learning and development allowance
• Competitive cash/equity compensation with growth
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility/adoption/parental planning
• Flexible PTO policy and monthly wellness stipend