Senior IT Support Engineer

📋 Description

• Serve as senior technical expert for complex endpoint, OS, networking, and workplace tech issues.
• Engineer and improve endpoint tech, OS configurations, and workplace tech for reliability and security.
• Deliver white-glove technical support to remote and in-office employees.
• Perform root-cause analysis on recurring issues and implement long-term solutions.
• Partner with Infrastructure, Security, and IT teams to improve the employee tech experience.
• Lead automation and AI-assisted initiatives to scale IT operations.

🎯 Requirements

• 5+ years IT support in startup, tech, or enterprise.
• Experience managing complex endpoint tech and improving ops.
• Excellent customer service, communication, analytical and problem-solving skills.
• Strong systems thinking and problem-solving abilities.
• Hands-on use of AI assistants (ChatGPT, Claude, Gemini, Copilot) for troubleshooting and scripting.
• Ability to evaluate AI recommendations for security and data privacy.

🎁 Benefits

• Great benefits
• Wellness program offerings
• Company retreats
• Total Rewards philosophy
• Commitment to DEIB and an inclusive culture